365bat's Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to the 365bat platform. When you use 365bat's website, mobile app, or any related services ("Services"), you agree to the terms of this Policy. The purpose of this Policy is to clearly inform you about what information we collect, how we use it, and what steps we take to protect your data.

365bat is a trusted online gaming platform for users in Bangladesh. We believe that personal privacy is a fundamental right and we handle your information with the utmost care.

What Information We Collect

365bat may collect the following types of information from users:

2.1 Information You Provide Directly

When you create an account or use our services, you provide the following information yourself:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password and security questions
• Payment information (such as bKash, Nagad, Rocket, or Upay account details)
• National ID card or passport details for identity verification
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you browse our platform, we automatically collect certain technical information:

• IP address and geographic location (at country level)
• Device type, operating system, and browser information
• Time spent on the site and page visit history
• Information obtained from cookies and similar tracking technologies
• Gaming activity records and transaction history

2.3 Information Received from Third Parties

We may sometimes receive information about you from trusted third parties, such as payment processors or identity verification service providers. This information is used only to improve our services and to meet legal obligations.

Purpose of Using Your Information

365bat uses the information we collect for the following legitimate purposes:

3.1 Account Management and Service Delivery

Your information is used to create and manage your account, process transactions, provide bonuses and rewards, and keep our gaming services running without interruption.

3.2 Identity Verification and Fraud Prevention

Identity verification processes are carried out to ensure the security of our platform and to prevent unauthorized access, fraud, and money laundering.

3.3 Customer Support

Your contact information is used to resolve any questions, issues, or complaints quickly and effectively, and to run our 24/7 live chat support.

3.4 Service Improvement

Anonymous and aggregated data is used to analyze user experience and improve the performance, security, and overall quality of our platform.

3.5 Communications and Notifications

Your contact information is used to send transaction notifications, security alerts, policy change notices, and important updates about your account.

3.6 Responsible Gaming

Your gaming activity data is analyzed to monitor the risk of gaming addiction and to effectively manage responsible gaming tools.

Information Sharing and Disclosure

365bat never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Service Partners

We work with trusted technology partners, payment processors (bKash, Nagad, Rocket, Upay), and security service providers to operate our services. All such partners receive only the information necessary to perform their specific tasks, and they are bound by confidentiality agreements similar to this Policy.

4.2 Legal Obligations

If disclosure of information is required by a valid court order, government directive, or legal requirement, we are obligated to comply with applicable law. In such cases, we will make every effort to notify you in advance wherever possible.

4.3 Fraud Prevention

Information may be shared with relevant authorities to protect the security of the platform and to prevent fraud, money laundering, or other illegal activities.

4.4 Business Transfers

If 365bat undergoes a business restructuring, merger, or asset transfer, your information may be transferred to the relevant parties. In such cases, the new authority will be required to comply with the terms of this Privacy Policy.

Cookies and Tracking Technologies

365bat's website uses cookies and similar technologies to make your browsing experience easier and more effective.

5.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are used to maintain login sessions, manage security, and save your preferences. Disabling them will prevent many important functions of the site from working.

5.2 Functionality Cookies

These cookies remember your language preferences, display settings, and personalized experience, so you do not need to reselect your preferences each time you visit the site.

5.3 Analytics Cookies

Anonymous data is collected to analyze and improve the performance of the website. This data is never used to identify you personally.

You can control cookies at any time by changing your browser settings. Please note, however, that fully disabling cookies may cause some 365bat services to not function properly.

Data Security Measures

365bat takes the highest technical and organizational measures to protect your personal information. Our security framework includes:

• SSL Encryption: All data exchanged between your browser and our servers is fully encrypted using SSL/TLS technology.
• Data Encryption: Stored sensitive information, particularly payment and identity data, is protected with industry-standard encryption algorithms.
• Access Controls: Only authorized personnel who require access as part of their job are permitted to access your personal information.
• Security Audits: The security of our systems is regularly reviewed and tested.
• Two-Factor Authentication: Two-factor authentication is available to add an extra layer of security to your account.
• Fair Play Assurance: Regular internal reviews are conducted to ensure the transparency and fairness of the gaming platform.

Data Retention Period

365bat retains your personal information only for as long as necessary to fulfill the purposes described in this Policy, or for as long as required by applicable laws and regulations.

7.1 Active Accounts

All information necessary to provide services and ensure security will be retained for as long as your account remains active.

7.2 After Account Closure

Even after your account is closed, information necessary for legal obligations, dispute resolution, and fraud prevention will be retained for the period required by law.

7.3 Transaction Records

Records of financial transactions and related documentation will be retained for the period required under applicable financial regulations.

Your Rights and Controls

As a 365bat user, you have the following rights regarding your personal information:

8.1 Right to Access

You may contact us at any time to find out what information we hold about you.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

8.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted. We will review your request and take appropriate action.

8.5 Withdrawal of Marketing Communications

If you no longer wish to receive our promotional communications, let our support team know at any time. Transaction and security notifications will continue regardless.

To exercise any of your rights, please contact us via our 24/7 live chat or by email at [email protected].

Protection of Minors

365bat is a platform exclusively for adults aged 21 and above. We do not collect any personal information from minors and they are not permitted to use our services.

An age verification process is carried out at the time of account registration. If we become aware that a minor is using our platform, their account will be closed immediately and the associated information will be deleted.

If you believe that a child or teenager has registered on our platform, please notify us immediately at [email protected].

Policy Changes and Updates

365bat may update this Privacy Policy from time to time. Changes may be made due to technological developments, legal obligations, or improvements to our services.

For any significant changes, we will notify you in advance by email or through the platform. If you continue to use our services after the updated Policy has been published, you will be considered to have accepted the new Policy.

We recommend that you visit this page regularly and stay informed about the latest version of the Policy. The "Last Updated" date at the top of the page always indicates the date of the most recent change.

Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, do not hesitate to get in touch with us. Our team is always ready to assist you with any privacy-related matter.

Also see our other important documents: Terms and Conditions and Responsible Gaming policy.