Frequently Asked Questions
365bat FAQ — All Your Questions Answered in One Place
From opening an account to bKash deposits, bonuses, cricket betting and safe gaming — find detailed answers to all your questions right here.
Welcome to 365bat. On this page we have compiled detailed and easy-to-understand answers to the most frequently asked questions from our players. Whether it is creating an account, depositing or withdrawing via bKash and Nagad, cricket betting, slot games, live casino, the welcome bonus or responsible gaming — you will find clear answers to everything here. If you cannot find the answer to a question here, our 24/7 live chat support is always by your side.
Account and Registration
Account and Registration
Answers to common questions about opening and managing an account at 365bat.
To open an account at 365bat, you will need an active mobile number and a valid date of birth. The registration process is done entirely online and can be completed in just a few minutes. Please note that you must be at least 21 years old to open an account at 365bat. Each person may only create one account.
If you have trouble logging in, first make sure you are entering your mobile number and password correctly. If you have forgotten your password, you can reset it using the "Forgot Password" option. If the problem persists, contact our 24/7 live chat support — assistance is available in Bengali.
No, managing multiple accounts from the same device or the same mobile number is not allowed at 365bat. If multiple accounts are detected, all associated accounts may be permanently closed and any bonuses may be forfeited. This rule is strictly enforced to maintain a fair playing environment.
If you need to change the mobile number or date of birth registered on your account, please contact our live chat support. The required details will be updated after your identity has been verified. For security reasons, this type of change cannot be made directly from your profile.
365bat is for people aged 21 and above only. If anyone under age attempts to open an account, it will be rejected. Age verification is an important part of our responsible gaming policy. Opening an account without confirming the correct age is a violation of our rules.
Deposits and Withdrawals
Deposits and Withdrawals
Answers to questions about transactions via bKash, Nagad, Rocket and Upay.
Deposits from bKash to 365bat are generally instant. Your account balance will be credited within a few seconds of the transaction being completed. The minimum deposit amount is ৳200. Occasional minor delays may occur due to banking system or network issues — if that happens, please let us know via live chat.
To deposit via Nagad, first log in to 365bat, then go to the "Deposit" section, select Nagad and make the payment to the designated Nagad number. Make sure to enter the payment reference number correctly. The minimum deposit amount is ৳200. Once the deposit is successful, it will be credited to your 365bat balance instantly.
Withdrawal requests from 365bat generally take between 15 minutes and 2 hours to process. The minimum withdrawal amount is ৳1,000. Withdrawals can be made via bKash, Nagad, Rocket or Upay. Withdrawals are processed once the wagering requirements on the account have been met.
365bat does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction fees. Please contact your relevant payment service provider for details on their charges. The amounts displayed on our platform are always the net amounts.
Yes, both Rocket and Upay can be used for deposits and withdrawals at 365bat. These methods are just as easy and fast to use as bKash and Nagad. The minimum deposit amount is the same for all methods — ৳200. If you experience any issues with a method, please let us know via live chat support.
Yes, 365bat accepts deposits through various banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank and Sonali Bank. Bank transfers may take slightly longer to process compared to mobile banking. Please contact our live chat support for detailed instructions.
Games and How to Play
Games and How to Play
Answers to questions about cricket betting, slots, live casino and mobile gaming.
To bet on BPL (Bangladesh Premier League) matches at 365bat, first log in to your account and go to the cricket section. There you will see a list of active BPL matches. Select your preferred match or event, set your stake and confirm. Live betting is also available — you can place bets on matches already in progress.
Yes, 365bat offers betting on IPL, T20 World Cup, ICC tournaments and various other international cricket competitions. Special markets are available for matches featuring the Bangladesh national team (the Bangladesh Tigers). Betting markets are open before a match starts and also during live matches.
RTP (Return to Player) is a theoretical percentage that indicates how much of the total amount wagered on a slot game is returned to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. This is a long-term average — results may vary from session to session. All games at 365bat operate under verified fair play standards.
Yes, the 365bat website is fully mobile-friendly. Slots, live casino and cricket betting can all be enjoyed easily in the browser of any Android or iOS smartphone. You get the full experience in a mobile browser without needing to download a separate app. The interface automatically adjusts to fit your screen size.
365bat's live casino features live dealer games from top providers including Evolution Gaming and Ezugi. These include live roulette, live blackjack, live baccarat, Sic Bo and various game shows. You get a real-time playing experience with actual dealers, bringing the feel of a casino right to your home.
Bonuses and Promotions
Bonuses and Promotions
Answers to questions about the welcome bonus, wagering requirements and promotional offers.
You will receive the welcome bonus after creating a new account at 365bat and making your first deposit. This bonus is a 200% first-deposit bonus — up to a maximum of ৳20,000. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus and your total balance will be ৳3,000. To claim the bonus, go to the promotions section and use the relevant code if required.
A wagering requirement means you must place a specified amount of bets before bonus funds can be withdrawn. The wagering requirement for the 365bat welcome bonus is 10x, meaning you must wager 10 times the bonus amount. For example, if you receive a ৳2,000 bonus, you must place a total of ৳20,000 in bets before withdrawing. This is an industry-standard benchmark.
The maximum welcome bonus at 365bat is ৳20,000. Even if you deposit ৳22,000 or more, the bonus will still be capped at ৳20,000 and your total balance will be ৳42,000. To receive the maximum bonus under the 200% offer, depositing ৳10,000 is sufficient.
Entry to the 365bat VIP program is automatic — there is no separate application required. Through regular gaming activity you can advance through five levels from Bronze up to Diamond. The weekly cashback increases at each level — at the Diamond level you receive a maximum weekly cashback of 0.8%.
The 365bat VIP program has five levels: Bronze (up to 0.2% weekly cashback), Silver (0.3%), Gold (0.5%), Platinum (0.6%) and Diamond (0.8%). As you move to higher levels, the benefits also increase — including exclusive offers, faster withdrawal processing and dedicated support. Staying regularly active will gradually move you up to higher levels.
Security and Responsible Gaming
Security and Responsible Gaming
Answers to questions about account security, data protection and responsible gaming policy.
Yes, all personal information and financial transactions at 365bat are kept secure using SSL encryption technology. Our server security systems are capable of defending against modern cyber threats. Your information is never sold or transferred to third parties. As a secure and reliable platform, 365bat always gives your privacy the highest priority.
365bat takes responsible gaming very seriously. You can set your own daily, weekly or monthly deposit limits. You can also take a temporary break (cooling-off period) if needed, or use the self-exclusion feature to permanently exclude yourself. Contact us via live chat for assistance.
Self-exclusion is a feature that allows you to block yourself from 365bat for a set period or permanently. During this time your account will be locked and any attempt to open a new account will be blocked. To request self-exclusion, contact our live chat support directly — we will act promptly.
Yes, the outcome of all games at 365bat is determined through Random Number Generator (RNG) technology, which makes every result completely independent and unpredictable. Our game providers — Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe — all follow internationally recognised fair play standards.
The 365bat support team provides service in Bengali 24 hours a day, 7 days a week. You can contact us directly via live chat on the website — responses are usually received within a short time. If you prefer to contact us by email, write to [email protected]. Our support team is ready to help you with any issue.
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